Comover's Review Policy

One of the ways Comover fosters trust is through our two-way review process. It helps our community make informed decisions and provides honest feedback to help Bookers and Hosts improve. Our review policy is intended to help ensure the feedback provided is authentic, trustworthy, and useful to our community.

Reviews must be unbiased, contain relevant information reflecting the reviewer's actual experience during the booking, and follow our Content Policy.

Reviews should be unbiased

• You may not coerce, intimidate, extort, threaten, incentivize, or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences for a negative review.
• Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, or a promise not to take negative action. They also may not be used as an attempt to mislead or deceive Comover or another person. For example, Bookers should not write biased or inauthentic reviews as a form of retaliation against a Host who enforces a policy or rule.
• Reviews may only be provided in connection with a genuine booking. For example, Hosts are not allowed to accept a fake booking in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
• Reviews may not be used for the purpose of harming competition. For example, Hosts are not allowed to post biased reviews of Spots they are affiliated with or directly compete with.

Reviews should be relevant

• Reviews must provide relevant information about the reviewer's experience with the Host, Booker, or Spot that would help other community members make informed decisions.
• If a Booker never checked in for their booking, or had to cancel due to circumstances unrelated to the Spot, their review may be removed.

Reviews should follow our content policy

Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy.

Reporting reviews under this policy

To report a review for violating this policy, contact us.

If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Comover account.

This policy may be applied differently in different places to reflect what local law permits or requires.