Our Clear & Fair Cancellation Policy

At Comover, we know that plans can change. Our cancellation policy is designed to be simple, predictable, and fair for everyone in our community.

Before a Booking is Confirmed

This is the simplest case. As long as a Host has not yet confirmed your booking request, both the Booker and the Host can cancel at any time. No charges, no fees, no problem.

After a Booking is Confirmed

Once a Host confirms your request, your Spot is officially reserved. From this point on, here is how cancellations are handled.

For Bookers:

Our policy is designed to give you flexibility while still protecting our Hosts who have reserved their space for you.

• Cancel within 15 minutes of booking: Full refund. We call this our "cooling-off" period in case you booked by mistake.
• Cancel more than 24 hours before check-in: You will receive a full refund.
• Cancel less than 24 hours before check-in: The booking is non-refundable. This ensures our Hosts are compensated for holding their space, as it's unlikely they can find a new Booker at such short notice.

For Hosts:

Our community is built on trust and reliability. A cancellation from a Host is a serious disruption to a Booker's plans.

• If you cancel a confirmed booking, your Booker will always receive a full refund.
• To protect the integrity of the platform, you will also be charged a cancellation fee.
• Repeated cancellations may affect your listing's visibility and a note indicating the cancellation may be added to your Spot's public profile.

For Major Disruptions (Extenuating Circumstances)

We understand that true emergencies happen. If your plans are disrupted by a major event like a serious medical issue, natural disaster, or government-mandated closure, you may be eligible for an exception to these rules.

Please contact our support team with any relevant information, and we will review your case.